Contact: support@naisu.pro
Current Status: Naisu Press does not currently sell books directly via naisu.pro.
Future Coverage (within 2026) will Include:
- Formats: Ebooks by default, with selective print editions. Each product will clearly indicate its format.
- Payments: Details on accepted methods (e.g. Stripe, PayPal), pricing transparency, and taxes.
- Shipping: For physical books, fulfillment processes and timeframes will be outlined.
Cancellations & Returns Physical Goods (Print Books)
UK
- Consumer Rights Act 2015: Customers may return goods within 30 days if faulty, not as described, or unfit for purpose.
- Consumer Contracts Regulations 2013: Customers have a 14-day cooling-off period to cancel orders placed online, starting from the day after delivery.
EU
- Consumer Rights Directive (2011/83/EU): 14-day withdrawal period for returns. Returns must be initiated within 14 days of delivery.
US
- State Laws: Refund policies vary by state. For example, California requires sellers to clearly display return policies.
- Best Practice: We offer a 30-day return window for defective or damaged physical goods.
Digital Goods (eBooks) General Policy
All digital purchases (eBooks, downloads) are final and non-refundable once downloaded or accessed, except in cases of:
- Technical faults (e.g., file corruption, inability to download).
- Misrepresentation (content differs materially from its description).
Regional Compliance
| Region | Legal Framework | Key Requirements |
|---|---|---|
| UK | Consumer Rights Act 2015 | Refunds required if digital content is faulty, not as described, or unusable. |
| EU | Digital Content Directive (2019/770) | Refunds required for defective or misrepresented content. |
| US | California Civil Code §1723 (applies to CA customers) | 30-day refund window for defective digital goods. |
Policy Summary
| Product Type | UK | EU | US (General) |
|---|---|---|---|
| Physical | 14-day cancellation | 14-day withdrawal | State-specific rules |
| Digital | Final after download* | Final after download* | Final after download* |
| *Refunds required for defects or misrepresentation. |
Process Returns
- Initiate returns or report issues via support@naisu.pro.
- Refunds: Processed within 14 business days for approved claims.
Key Terms
- Digital Sales: All digital purchases are final and non-refundable unless required by law (e.g., defective content) or due to technical fault.
- Customer Support: Returns, queries, and disputes will be managed through support@naisu.pro.